PS4 WiFi Connection Issues

How to Fix It When PS4 Won’t Connect to Wi-Fi? [Fixed] 2024

It can be really frustrating to have issues with WiFi access on your PlayStation 4. This is particularly valid if your PS4 frequently loses connection to the WiFi network, which makes it challenging to play online games or download updates.

You might occasionally be unable to access the internet at all, which would keep you from attending a party with friends or looking through the PlayStation Store.

PS4 WiFi Connection Issues

The good news is that we are available to help you with any PS4 internet connection problems you may be experiencing. We can fix PS4 WiFi issues like sluggish speeds, spotty reception, and total disconnections.  Read the complete article to know all about PS4 wifi connection issues.

1. Restart your router and console

Rebooting all impacted equipment is advised to start the troubleshooting procedure for network difficulties. This one approach can solve a lot of short-term issues.

Restarting your router (and modem, if separate) is the first step toward restarting your network. The power cord can be unplugged, left unplugged for a short while, and then plugged back in to do this. Use the power buttons on the back of your network devices, if they have them, rather than unplugging them.

Restart your router and console

Reboot the PlayStation 4 console after your network hardware has finished. Push down the PS button on the controller to achieve this and bring up the Quick Menu.

Select Restart PS4 under the Power area after that. Insert Rest Mode is a low-power setting that does not completely shut down the machine. Therefore it must be avoided at all costs.

Make an effort to reconnect your PS4 to the WiFi network after rebooting all of your devices. Check to see if you are able to connect to the internet on another device, such as a computer, if the problem persists. Continue with additional troubleshooting steps if the PS4 can connect to other devices but not to itself.

However, it is advised to troubleshoot your home network if every device has no ability to link to a connection to the internet.

2. Activate the PS4 Network Test

You can run a built-in network test on your PS4 to learn more about the issue if restarting it did not fix your WiFi problems. On your PlayStation 4, navigate to Settings > Network > Test Internet Connection to do this.

The following items will be tested briefly and given an outcome of “Successful” or “Failed”:

Find the IP Address

If your PS4 successfully retrieved an IP address from your router, this will show it. If it doesn’t work, your PS4’s connection to the router might not be good.

Internet access

This shows whether your PS4 can connect to the internet. If it doesn’t work, there’s a problem with your router and the internet.

Signing into PlayStation Network

If your PS4 can connect to the PlayStation Network, this will verify that. If it doesn’t function, the PlayStation Network may be blocked by your network. Rarely, Sony may also be at fault for the problem.

Activate the PS4 Network Test

Your PS4 is correctly connected to the internet if the network test on your console passes all three checks. To make sure that all of a game’s online features work properly, it is advised to try it first.

Additionally, there are other helpful points of information from the network test that can help with diagnostics in addition to the three checks:

  • NAT Type: The PlayStation system allows you to select a Type 1, Type 2, or Type 3 NAT type. 

Type 1 means that, unusually, your system is directly connected to the internet. The most common configuration for consumers is Type 2, which denotes a system linked to the internet via a router. Type 3 implies that your system is unable to utilize all required ports, which could lead to instability.

  • This represents a rough estimate of the download speed for your PS4’s connection. This statistic may represent how quickly or slowly your PS4 connects to the internet.

If your PS4 fails to obtain an IP address from your router, it means that it is not connecting to your router at all. In such cases, you should ensure that you have entered the correct WiFi network information.

3. Verify Your Network WiFi Information

To reconnect to your network, go to Settings > Network > Set Up Internet Connection > Use WiFi> Easy and follow the steps again. During the setup, make sure to enter the correct WiFi password, as an incorrect password is a common mistake that can cause connection issues.

Changing your DNS settings to using a third-party supplier rather than your ISP’s servers is an additional potential remedy. To accomplish this, select Custom from the Set Up Internet Connection menu rather than Easy.

Verify Your Network WiFi Information

Select Do Not Specify for the DHCP Host Name and Automatic for IP Address Settings. Select Manual and enter the details for a third-party DNS server on the DNS Settings screen. If you’re not sure which DNS server to use, you can utilize Google’s free public DNS servers by entering for the Primary DNS and for the Secondary DNS.

Google's free public DNS

You ought to verify your entry of the third-party DNS server information before selecting Automatic for the MTU Parameters as well as do not utilize the proxy server. After completing this, you can test the connection once more to find out if the problem has been fixed.

4. Enhance PS4’s Weak WiFi Reliability

WiFi is practical, but it can be interfered with in various ways. You can strengthen an unstable connection if your PlayStation 4 is experiencing poor connections or difficulties remaining linked to the internet by doing the subsequent actions:

Reposition your router

Move your PS4 closer to your network if it’s far away for a stronger signal. If this is not practical, think about installing a mesh network or a WiFi extender to increase coverage across your house.

lessen obstruction

Keep your router away from other equipment, such as cordless phones and microwaves, that could obstruct the signal. To reduce congestion, you can also try switching the WiFi channel on your router.

Use an electrical connection

If at all feasible, connect your PS4 to your network using an Ethernet wire. Compared to WiFi, wired connections are typically faster and more reliable.

Make router upgrades

Think about upgrading to a more recent router with a better range and capabilities if you’re still using an old or out-of-date one.

You may enhance your PS4’s WiFi connection and have a better gaming experience by following these instructions.

Additionally, there are some extra suggestions you may try to speed up your WiFi if you believe that it is slowing down the PlayStation 4 in some way.

Lowering the number of gadgets on the network, situating your router in the center of the network, away from obstacles and other gadgets, and changing your router’s firmware are a few of these. A newer router with improved WiFi technology or changing to a less congested WiFi channel are other options.

Configuring your VPN on your PS4 can boost the speed of your connection if you’re using one. It’s worthwhile to test without a VPN to see if it helps because they can add extra overhead and possibly slow down your internet access.

It’s vital to keep in mind that not all PS4 models can connect to the 5GHz frequency of your network. The PS4 Slim and PS4 Pro can both use the 5GHz band, while the original PS4 cannot. The fact that 5GHz connections don’t reach as far as 2.4GHz connections should not be overlooked, although they are frequently faster and less susceptible to interruption.

Just to be clear, 5G internet service and the 5GHz band on your home WiFi are not the same thing. However, it’s crucial to remember that both terms relate to wireless communication technologies that work at various frequencies. 

Some WiFi routers employ the 5GHz spectrum, which offers faster speeds and less interference than the more widely used 2.4GHz band.

As opposed to earlier generations like 4G, 5G is the most recent generation of mobile internet technology and delivers faster download and upload rates, lower latency, and greater connectivity. 

Therefore, even if a PS4 can be connected to a 5G internet service, it has nothing to do with the 5GHz spectrum on your home WiFi.

5. Check to see if the PlayStation Network is accessible

It’s possible that you may not be able to connect to the PlayStation Network because it’s down. This is a rare occurrence, but it’s still a good idea to check if you’re having trouble signing in. 

You can do this by visiting Sony’s PSN status page or by going to Settings > Network > View Status of PlayStation Network Services on your PS4.

If the PSN is indeed down, there’s not much you can do except wait for Sony to fix the problem.

6. Examine the Router’s Settings

Examine the Router's Settings

If the connectivity problems persist, your router’s configuration is likely preventing your PS4 from connecting to the internet. Additionally, you might need to set up port forwarding in your router’s settings if you got a Type 3 NAT result during the connection test to enable proper communication.

Examine your router to determine if it has any limitations or filters configured that could be stopping your PS4 from connecting. Parental controls or MAC filtering may be examples of this. You might need to forward the necessary ports on your router if you’re having trouble with a certain game or got a Type 3 NAT result.

It is advised to see if any router settings are preventing your PS4 from connecting to the internet to troubleshoot router-related problems. Furthermore, you might need to forward ports on your router to ensure correct communication if your PS4 displays NAT Type 3 during the connection test.

Check to see if parental restrictions or MAC filtering are in place to avoid limited router traffic. Refer to Sony’s support page on the PS4 network test for PSN services for information on port forwarding, then look up the appropriate ports in your game’s documentation. 

Remember that if you experience this issue on a network at your place of employment or school, the organization may have prohibited PSN. If that’s the case, managing the network will be your only option for action.

7. Use an Ethernet cable to connect

A cable connection is the best option if all else fails, and a steady WiFi connection is not possible. You can have a quicker and more dependable connection by utilizing an Ethernet cable to connect your PS4 to your router. If at all possible, even if it’s merely to check for system updates, we strongly advise utilizing a network cable.

Consider using powerline adapters, which enable you to run an Ethernet connection through the power lines in your home if using an Ethernet cable is not an option for you. The router-side unit is plugged into a power outlet, and the console-side unit is put nearby.


With the information you now possess, you can handle any problems that may arise with your PS4’s WiFi connection. Applying some of the listed remedies should help you resolve the issue. But if none of the alternatives work, you can take the severe step of doing a factory reset.

You can continue using the various PlayStation Network services once you’ve fixed the WiFi problem and your PS4 is back online.


Why does my PlayStation periodically cut out?

The most frequent reason for a PlayStation 4 to stop down unexpectedly is overheating. Your PlayStation 4 has vent holes all over the rear to let hot air out. Your PlayStation 4 has ventilation on the sides as well. A little shelf in a home entertainment center, for example, would be an enclosed space where your PlayStation 4 should not be.

How much bandwidth can a PS4 handle?

The network card inside the PS4 is fairly functional. It offers the entire speed potential of a 2.4 GHz WiFi signal (up to about 450 Mbps) and supports the protocol for a complete gigabit connection, allowing up to 1000 Mbps.

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